Booking

Due to the cyber attack on KU you may have noticed that several of our systems are down.

This also includes the login for our booking system; KU leadership has deemed it too insecure to open it again. We and CFIM, in collaboration with IT, are in the process of making a new login platform and booking overview to solve the issue. It will be more weeks than days before we have a feasible solution.

This has a big impact on the operation, since we have to take in all the bookings by mail. We will do our best to help you but be aware that all our algorithms behind the booking process now will be manual and this could result in double booking and hence cancelations. Thus we need to help each other in this process. Plan and mail us in good time, limit mails and questions to us so we have time to handle all booking mails.

The operating procedure for booking and cancelations will from today be as follows:

1. You must send us a mail on facsmailbox@sund.ku.dk. The booking must be done before 12 noon and can not include the following day. Thus, if you need a booking or cancellation for Wednesday, we need your mail Monday before 12 and if you need a booking or cancellation for weekends or Monday we need your mail Thursday before 12.
2. When you send the mail about a booking make sure the following information is filled out:

   Name	Date	Time interval	Instrument	Support level	Sted kode	Alias	KU spec

3. When you make a service booking make sure the following information is filled out:

   Name	Date	Service	Unit (no, vials etc.)	Sted kode	Alias	KU spec

4. External users should write the company name instead of sted kode, Alias, KU spec.
5. Missing information may result in delayed or refused booking.
6. Any booking or cancellation that are late may not be taken into consideration.
7. A booking is not made before we send a confirmation.
8. Overview of bookings will be posted in the facility.
9. Sorting contract will be sent as normal.
10. Service in the facility will work as normal.

This is the situation right now. We may find a better solution later and implement that.

We hope you understand the situation and will help us.